What is the difference between a box and a subscription?
You buy a box once. With a subscription you receive 1, 2 or 4 outer boxes every month for twelve months (rolled wipes: 2 or 4). An outer box contains 4 boxes of one type.
How many wipes are in a box and an outer box?
Folded wipes: 100 per box, 400 per outer box. Rolled wipes: 50 per box, 200 per outer box.
Which formats are available?
Folded wipes of 25 × 23 cm and rolled wipes of 25 × 25 cm. Every wipe is individually wrapped.
Are the wipes scented?
No. Ferloa Naturel has no added fragrance and contains 0% alcohol. Suitable for hands and body, for external use only.
Are the wipes biodegradable?
The wipe itself is certified biodegradable. The wrapper around it contains plastic.
How long does a subscription run?
Twelve months, at a fixed price. It cannot be cancelled early. After twelve months the subscription ends automatically. Well in advance you will receive an email, so you can take out a new subscription if you want to continue.
How do I pay for a subscription?
Monthly, by automatic direct debit. You pay the first month when ordering, by iDEAL (Netherlands) or Bancontact (Belgium); this gives us the mandate. After that we collect the monthly amount automatically from the same account and you receive an invoice by email every month.
Can I order a subscription and single boxes together?
No, you order them separately. A subscription is collected automatically every month, single boxes are paid once. This keeps payment, invoice and delivery correct.
What does shipping cost?
Shipping is always free with a subscription. Single boxes: € 6.95 per outer box of 4 boxes of one kind (to Belgium € 9.95); from 4 outer boxes shipping is free.
Do you deliver outside the Netherlands?
Yes, we deliver in the Netherlands and Belgium. Shipping to Belgium costs € 9.95 per outer box of 4 boxes; from 4 outer boxes and with a subscription, shipping to Belgium is free as well.
Can I have my own logo printed on the wipes?
Yes, for businesses. We print your logo in one colour on the wrapper, for all plans. You take out a 12-month subscription and pay a one-off € 75 incl. VAT for plate and layout costs. The first delivery takes 4 to 6 weeks. Request a quote.
Can I return products?
As a consumer you have a 14-day cooling-off period. Only unopened boxes can be returned; the return shipping costs are yours. See shipping & returns.
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